Processing Times
All orders are processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with your tracking details.
Delivery Times
We ship worldwide. Typical delivery times are:
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UK & Europe: 5 –10 business days
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USA & Canada: 1–3 business days
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Australia & New Zealand: 7–14 business days
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Rest of the World: 10–15 business days
Note: Delivery times may vary depending on customs clearance or courier delays.
Shipping Costs
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We currently offer Free Worldwide Shipping.
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Import duties, taxes, or fees may apply and are the customer’s responsibility.
Tracking
You’ll receive a tracking link via email once your order has been dispatched.
Returns & Refunds
At Hydrop Health Ltd, we want you to feel completely confident in your purchase. That’s why we proudly offer a 90-Day Money-Back Guarantee. If you’re not fully satisfied, you may be eligible for a return or refund under the terms below.
30-Day Standard Returns
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You have 30 days from receiving your item to request a return.
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The item must be in the same condition as received — unused, with tags, and in original packaging.
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Proof of purchase is required.
To start a return, please email us at team@hydrophealth.co.uk.
Returns must be sent to:
📍 Hydrop Health, 48 West Drayton Park Avenue, UB7 7QB
If approved, we’ll provide a prepaid return label and instructions. Items returned without first requesting will not be accepted.
Damages & Issues
Inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.
Exceptions / Non-Returnable Items
We cannot accept returns on:
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Perishable goods (food, flowers, plants)
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Custom/personalised items
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Personal care goods (beauty/hygiene products)
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Hazardous materials or flammable liquids
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Sale items or gift cards
Exchanges
The quickest way to exchange is to return your item for a refund, then place a new order.
EU 14-Day Cooling-Off Period
For customers in the EU, you have 14 days to cancel or return an order for any reason, provided it is unused, with tags, and in original packaging.
Refunds
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Once your return is received and inspected, we’ll confirm approval.
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If approved, refunds are processed back to your original payment method within 10 business days.
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Please allow additional time for banks/card issuers to complete the transaction.
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If more than 15 business days have passed since approval and you haven’t received your refund, email us at team@hydrophealth.co.uk.
Contact Us
For any questions about shipping, returns, or refunds:
📧 Email: team@hydrophealth.co.uk
📍 Address: Hydrop Health, 48 West Drayton Park Avenue, UB7 7QB
👉 Question for you:
Do you want the 90-Day Guarantee to be:
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Unconditional → “Try it for 90 days, if you’re not happy, return it for a full refund — no questions asked.”
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Conditional → “30 days for unused items, but 90-day satisfaction guarantee if the product is faulty or you’re unhappy with performance.”
Unconditional boosts conversions but carries higher refund risk. Conditional protects your margins. Which way do you want me to phrase it?